A little clarity
Good questions. Straight answers.
Plain answers about getting ready — no scare stories, just what is useful to know.
01 — Being ready
Think in five needs: light, a way to hear news and updates, first aid, drinking water, and staying warm. Our range is organised around exactly those, so you can see at a glance what you already have and what is missing.
Hand-crank and solar models offer additional ways to generate power, but many still contain a rechargeable battery. Their output depends on winding time, sunlight and the product. Test yours regularly and follow its instructions; keep spare batteries for any battery-powered equipment.
Somewhere everyone in the house knows about and can reach in the dark — a hallway cupboard or under the stairs works well. Keep the torch and radio at the front.
Check your kit regularly and follow each product’s instructions. Test the torch and radio, replace used or expired first-aid supplies, and follow safe storage guidance for drinking water.
No. The same essentials help through storms, flooding, a burst water main or a few days without heating — any time home stops working the way it normally does.
02 — Orders & help
Most orders arrive within 4 to 14 days of being placed. Some items are sent directly from our suppliers, which is why the window is wider than a next-day service; we will email you tracking details as soon as your order is on its way.
Our delivery, returns and refund terms are set out in full on the policy pages linked at the bottom of every page. If anything is unclear, get in touch and we will help.
Send us a message through the contact page with the product name and your question, and we will reply by email.